Do you remember when your web hosting provider got hacked? According to the post on LowEndTalk, on November 9, 2025, OuiHberg, a French hosting company, had a significant data breach. If you currently have an account with OuiHberg or are interested in how to keep your data safe, continue reading to learn about the incident.
Consequently, OuiHberg had to shut down their customer area until they could figure out how to remove the hackers from their system. Imagine logging in as a customer and being told "We're sorry, but your account is currently unavailable." Stressful, right?
• Reset All Passwords: All users were required to create new passwords.
• Transferred Websites: Hosting accounts were migrated to more secure servers.
• Protected VPS Servers:
The operation is making every effort to provide a secure solution soon so that all customers can return to business as usual. Support tickets may also take longer to address than is the case typically.
As a customer, you need to take action now to protect yourself. And when you are exploring potential hosting options, investigate the security policies and transparency of each provider prior to making your decision.
What Occurred?
On November 9, 2025, OuiHberg was hacked. The hackers were able to steal customer information including names, email addresses, encrypted passwords, physical addresses and phone numbers.Consequently, OuiHberg had to shut down their customer area until they could figure out how to remove the hackers from their system. Imagine logging in as a customer and being told "We're sorry, but your account is currently unavailable." Stressful, right?
What Did OuiHberg Do?
In response to the hack, OuiHberg moved quickly to protect the users of their service with the following actions:• Reset All Passwords: All users were required to create new passwords.
• Transferred Websites: Hosting accounts were migrated to more secure servers.
• Protected VPS Servers:
- Even VPS server passwords were reset.
- The servers believed to have been used by the hackers were shut down temporarily.
- Although no data had been removed, access to the data was denied until it was determined that it was secure.
- OuiHberg has reported this incident to the French authorities (CNIL and ANSSI).
The Present Situation
The VPS has returned to service, but only in a limited mode at this time. The restoration of websites will occur on an as-needed basis for the time being. The support area of the customer portal will also be activated later than normal.The operation is making every effort to provide a secure solution soon so that all customers can return to business as usual. Support tickets may also take longer to address than is the case typically.
Advice for Customers
If you currently have an account, please do the following:- Change your password as soon as possible.
- Investigate any other accounts that you may have associated with using the same credentials
- If you are able to enable two-factor authentication (2FA), do so.
- Monitor your banking and payment accounts
Bottom Line
This breach illustrates that every provider can potentially be breached. The speed with which a company responds can have a substantial impact on their reputation.As a customer, you need to take action now to protect yourself. And when you are exploring potential hosting options, investigate the security policies and transparency of each provider prior to making your decision.
