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Troubleshooting NameCrane: Fix Domain Dashboard Problems

johny899

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Have you ever tried to get to your dashboard on NameCrane but it was down? The dashboard isn't responding, or maybe it's loading too slow, or making you wait with a spinning action icon that just does not stop spinning, or your buttons aren't clickable. So frustrating, right?

I'd experienced this once when I needed to make a quick change with some DNS settings. At first, I'm thinking that my Internet connection must be failing me. Then I learned that the issue was in conjunction with NameCrane status. What can you do in these situations? Let's take a look at some of the solutions.

Typical NameCrane Issues​

Most of the time, the issues are mostly people forgetting little things like:

Login isn't working - type in your password but it doesn't work.

Slow speed - the dashboard is forever loading.

Ids not working - renew, DNS update, etc.

Total outage - same thing for everyone.

You ever wonder about why little things like this and seem so heavy when you need to get things going?

Simple Fixes You Can Try​

Generally, there are a few simple things you can do pretty quickly that will resolve the issue:

1. Clear your browser's cache. Out-of-date files can block access to the site.

2. Try a different browser. If Chrome is not working for you, perhaps use Firefox or Edge.

3. Check NameCrane's status page. If they are having an issue, that is on their end.

4. Disable your extensions. Ad blockers or plugins can block the dashboard.

5. Try incognito mode. It will load the page fresh and won't use your previous data.

Usually, one of these simple fixes works within minutes.

When It's Not Your Fault​

If you have tried everything, there is a good chance the problem is with NameCrane. In this case:

  • Contact their support. Include a screenshot of the error.
  • Check their twitter or socials, as they are usually faster to post about outages there.

Should You Explore Alternatives?​

While I like NameCrane, I also test other registrars from time to time. Some of them have simpler dashboards and fewer issues. If you manage a lot of domains, it is a good idea to have a backup option; like having a spare key.

Final thoughts​

When you don't see any activity happen on your NameCrane dashboard, all hope is not lost. Flush your cache, open alternate browsers and/or check the app/code status. If you're still not up and running, get in touch with support.

At some point in time, every service has outages and downtime. The best way to deal with those situations is to know some quick "tricks" to avoid wasting your time and putting your patience to the test.