Ever had a website problem and couldn't get support? It's awful, right? That's why support is a big concern when selecting a hosting provider.
If your host has quality customer support, you can fix things quickly. Once my site crashed before a product launch, and the hosting support team fixed it, in less than 10 minutes. Without them, it would have been an awful disaster.
Would you want to wait several hours for assistance again? Absolutely not. You want and need a team that is available at all times.
• Live Chat – Quick answers.
• Phone Calls – Speak to a real person.
• Email/Tickets - For larger issues.
• Help Articles - To learn it yourself.
It's good to have choices.
Good Support = Less Downtime = More Money.
So, when you choose a host, check not just the features, but their support, as that is your true safety net.
Would you have a fast server with no support or a slower server with exceptional support? I know which option I would choose!
Fast Support When Problems Arise
Websites can stop working at any moment. Errors can occur. Slower speeds can occur at any time.If your host has quality customer support, you can fix things quickly. Once my site crashed before a product launch, and the hosting support team fixed it, in less than 10 minutes. Without them, it would have been an awful disaster.
Why 24/7 Support Is Valuable?
Websites run 24 hours a day. Problems can occur at any time including during the weekend or late at night.Would you want to wait several hours for assistance again? Absolutely not. You want and need a team that is available at all times.
Different Ways to Obtain Support
People prefer different kinds of support. A good host typically provides:• Live Chat – Quick answers.
• Phone Calls – Speak to a real person.
• Email/Tickets - For larger issues.
• Help Articles - To learn it yourself.
It's good to have choices.
Good Support Saves Money.
Bad Support can cost you. Imagine your site is down and you're running ads. Every minute you are losing visitors and money.Good Support = Less Downtime = More Money.
Checking Support Before You Buy.
Here’s a final tip: pre-purchase hosting, ask support a simple question - if they respond quickly and courteously, that’s a good sign, if they are slow and obnoxious - buy elsewhere.Final Comments
Hosting isn’t just speed or price, the real benefit is knowing someone has your back when things go wrong.So, when you choose a host, check not just the features, but their support, as that is your true safety net.
Would you have a fast server with no support or a slower server with exceptional support? I know which option I would choose!
